Frequently Asked Questions

InstantID is a consent-based people search and identity verification platform. It uses publicly available data sources to help you identify unknown callers, verify online identities, and reconnect with people. Simply enter a phone number or name, and our system searches across multiple databases to provide you with accurate results.

Yes. All searches on InstantID are completely anonymous. The person you are searching for will never be notified or alerted that a search was performed. We do not share your search history with anyone, and all queries are encrypted in transit.

The Basic plan (6.99) includes standard people search, caller identification, and basic background information. The Pro plan (9.99) includes everything in Basic plus advanced features like GPS location tracking (consent-based), social media profile discovery, deep background checks, and priority support.

Our search results are remarkably accurate, drawing from over 12 billion public records across multiple databases. However, accuracy depends on the information available in public records. We continuously update our data sources to ensure the most current information is provided.

Yes. We offer a satisfaction guarantee. If you are not happy with your results, you can request a refund within 14 days of purchase by contacting our support team at support.instantid@mmwguides.com. Please include your order ID and reason for the refund request.

Our GPS location feature works by sending a consent link to the target phone number. The person must voluntarily click the link and agree to share their location. This ensures full legal compliance and respects individual privacy rights. Location is only shared when explicit consent is given.

Most searches return results within 30-60 seconds. Our system performs real-time lookups across multiple databases simultaneously. For GPS location requests, the time depends on when the recipient opens and accepts the consent link.

Yes. InstantID only uses publicly available information and consent-based methods. We comply with all applicable laws including the Fair Credit Reporting Act (FCRA). Our service cannot be used for employment screening, tenant screening, or any purpose that requires FCRA compliance. It is designed for personal use only.

InstantID currently provides the most comprehensive results for phone numbers and individuals in the United States. We are expanding our coverage to include international records. Results for non-US numbers may be limited.

You can reach our support team by emailing support.instantid@mmwguides.com. We typically respond within 24 hours. You can also use the support form in your dashboard after logging in.